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Privacy declaration

Privacy Statement

Coco & Sebas BV, located at De Scheper 325

5688 HP Oirschot, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:

www.cocosebas.nl De Scheper 325

5688 HP Oirschot +31850685001


Introduction:

We understand that the privacy and security of your personal information is extremely important. This policy describes what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, what we do with it and your rights in relation to personal information we hold about you.

This policy applies to you whether you order products or services in our physical store, over the phone or online. This policy is adopted by all our branches and subsidiaries.

Coco & Sebas BV, its branches and subsidiaries adhere to the General Data Protection Regulation (EU) 2016 (GDPR).

Why we collect personal information:

The information we collect from you is mainly used to process your order, but it can also help us improve our website, products, services and processes (we always welcome feedback), to keep you up to date with our products and offers, or to let you know what's going on within Coco & Sebas (for example via our email newsletter). It helps us to maintain the security of our service to you, and to enable third parties to perform tasks on our behalf (for example, our courier needs to know where to deliver your order).

The type of information we collect:

We collect, process and store only as much personal data as we need to fulfil the sales contract, or to maintain other services you have requested from us. This may include:

  • Personal information that you give us, such as your name, address, telephone number, email address and payment card details. We never store your payment card details after the purchase contract has been concluded.
  • Information about the services we provide to you (for example, products or services we have sold or provided to you, where and when, what you have paid, the way you use our products and services, and so on).
  • Your username and the password you have chosen for your account (we store your chosen password in a format designed to recognize you when you log in to your account, but we cannot physically view or retrieve your password).
  • Your IP address and web browser features.
  • If the recipient of your order is someone other than you (a gift for example), we will also process their name and address so that we can deliver that order. However, we will not store this information as we are not permitted to use it for any reason other than to fulfil your order.
  • If you subscribe to our email newsletter, your name and email address will be used to personalize and deliver it.

Automated decision-making:

Coco & Sebas BV does not make decisions based on automated processing on matters that can have (significant) consequences for people. This concerns decisions that are made by computer programs or systems, without a human being (for example an employee of Coco & Sebas BV) involved.

To consent to the use of your personal data:

During the checkout phase, you will be given the choice to open an account with us or check out as a guest. In either case, we will ask you for your personal information (name, address, email and phone number). If you choose to open an account, you will also be required to provide a password and then our database will remember you the next time you log in online and you will not have to re-enter most of your personal information.

Before you proceed to checkout you will be asked to agree to our Terms and Conditions. This is a simple process where you tick a clearly marked 'Opt-in' box indicating that you have read, understood and agree to our Terms and Conditions. You must agree to our Terms and Conditions before we can enter into a contract with you and fulfil your order. If you decide not to tick this box you will not be able to complete the checkout stage, regardless of whether you have chosen to checkout as an account customer or as a guest. Your agreement to our Terms and Conditions allows us to process your payment and provide your address details to our courier so that they can deliver your order. If you checkout as a guest customer, your agreement to our Terms and Conditions does not authorise us to retain and process your personal data. Once the contract is completed we will erase all your personal data from our marketing database apart from any data that is required by law.

During the checkout process we will give you further options ('Opt-in') to authorize us to process your personal data from a marketing perspective, for example special offers, catalogues, related information etc. If you choose not to tick these boxes, we will erase all your personal data from our marketing database once your order is completed and you will not be contacted. However, if you have opened an account with us, your details will be remembered the next time you visit our webshop so that you do not have to re-enter them.

How we use your information:

We are committed to protecting your privacy and will only use the information we collect about you in a lawful manner. We will share your personal information with third parties that are part of our contractual process with you. We will never sell your information to third parties or make it available for use by third parties.

Any third party that has access to your information must follow the data protection practices described in this Privacy Policy. The types of companies that may have access to your information include (but are not limited to):

Payment systems, e.g. Mollie.
Couriers: In addition to your name and address, your telephone number will be printed on the parcel label so that you can be contacted should there be a problem with the delivery of your order and to ensure that your goods reach you as quickly as possible.
We will never use your data for longer than necessary.

Collecting reviews:

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name, place of residence and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur.

They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the service, for which we have given WebwinkelKeur permission. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Cookies:

Please see our Cookie Policy .

Security :

You should be aware that unless it is encrypted, any information sent over the internet (including by email) is not necessarily secure and may be routed through servers in various countries, which are not under our control. For your security, when entering personal information online, you should always look for web pages that use SSL for encryption (they begin with the prefix https:// in the address bar) and your web browser should display a padlock icon in the address bar.

Access and inaccuracies:

We want to ensure that the information we hold about you is accurate and up to date. If you would like to check or update your details (for example, if you have changed your address); please call us on +31850685001. We will need your unique customer number to help us with this process. Alternatively, you can contact us to view the information held in our back office systems.

Your rights regarding your personal data:

Please note: Before we provide any personal information to you or any other person legally acting on your behalf, we will ask you for proof of identity and/or sufficient information about you so that we can verify your identity and your right to access your personal information. We will never provide your personal information to anyone claiming a legal right to access it, unless the request is supported by an active “Power of Attorney”, a court order or other act of law enforcement. This service is free of charge. However, we reserve the right to charge a reasonable fee if the request is repetitive, unfounded or excessive.

Your right to information:

We will always provide you with clear information about how we intend to use your personal information. We will explain clearly why we ask for it and how it will be used.

You always have the option to agree to this, for example by physically clicking on a button, clearly placed at the end of the explanation. This is known as 'opt-in', as opposed to 'opt-out' where you have to remove a tick or cross from a box.

If you do not opt-in, we will delete your information once your order is completed (except for what we are legally required to keep) and you will not be contacted after the order has been fulfilled.

When you contact us by phone to place an order, all options will be explained to you.

Your right of access:

You have the right to obtain from us:

  • Confirmation that we store your data and for what purposes we process it.
  • The personal information we hold about you.

Your right to rectification:

If any of the personal information we hold about you is incorrect or out of date, please call us on +31850685001. We will need your unique customer number to help us with this process. In such cases, we will change it for you after we have confirmed that your request is correct and legitimate.

Where we have had permission to share your information with third parties, we will request on your behalf that they correct your information accordingly.

If you ask us to change or correct your personal information, we will respond to your request within one month. If the request is complex, we may take an additional month to comply with your request.

If we are unable to comply with your request for rectification, we will contact you in writing to explain why. We will also inform you of your right to lodge a complaint with the relevant supervisory authority.

Your right to erasure:

You have the right to delete your personal information from our databases and stop us from processing your data.

If there have been financial transactions between us, we have a legal requirement to keep a record of sales made to you by us. This data contains your personal information. It is only kept in a secure environment for a legal period. Once this period has elapsed, we delete these records.

Your right to restrict processing:

You have the right to 'block' or restrict the processing of your personal information.

Please indicate which parts of your personal data we may not process.

Your right to data portability:

You have the right to transfer your personal information to a third party.

On your express written instructions, we will provide you, or a third party, with all or part of your personal information that we hold.

We reserve the right to charge a small administration fee for this service.

We will provide the data in a structured, commonly used digital format so that another organization can use the data. Digitally readable means that the information is structured in such a way that software can extract specific elements of the data.

When you ask us to transfer your personal data, we will respond to your request within one month. If the request is complex, we may take additional months to comply with your request.

If we are unable to comply with your transfer request, we will contact you in writing to explain why. We will also inform you of your right to lodge a complaint with the relevant supervisory authority.

Your right to object:

You have the right to object at any time to the processing of your personal data for direct marketing purposes.

If you object, we will no longer use your personal data for our marketing purposes.

Coco & Sebas BV respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially. We use your information to process orders as quickly and easily as possible. Coco & Sebas BV will not sell your personal information to third parties.

Coco & Sebas BV
The Shepherd 325
5688 HP Oirschot
+31850685001
Chamber of Commerce number 68420471
VAT number NL856949966B01